Can you believe it?
April 1, 2009
A friend called me this morning to tell me about his shopping experience on the weekend.
He went to one electrical retailer and spoke with a sales person. As soon as he took out pen and paper to write down the price and serial number the salesman walked off and did not return.
In the second store they stood in the home theatre section for 15 minutes and were not approached by anyone and asked if they needed help.
They then proceeded to Harvey Norman where they were dealt with by a helpful sales person and left an hour later having spent $2,000.
I would have thought that the economic market would have encouraged all businesses to lift their level of customer service.
Are you?
How do you compare to your competitors?
Entry Filed under: Presentation Skills. Tags: customer service, economy, global financial crisis, Networking.
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1.
krishnaeverson | April 24, 2009 at 10:51 am
Thanks for posting this Terri, it’s so true. Something like 68% of clients are lost due to indifference. Do we really want to be responsible for that? Now’s the time to really step up and flourish. We can do it!
Krishna Everson
http://www.healthpracticesuccess.com
2.
Sarah | April 28, 2009 at 10:51 pm
I recently ordered takeaway to be delivered from a restaurant one suburb away, it’s about a 3 minute drive.
When they had finished cooking the order, they called for directions, they said “sorry we don’t deliver that far, so we will cancel the order.”
Obviously they would rather lose the money and waste the food than to deliver beyond their suburb!